Return Policy

Returns / Exchanges

We have a 30 days no hassle return policy on all items to assure all of our customers that we stand behind our products.

If you need an exchange or refund, we first try to fix the problem or replace the product. If this is not possible, we will provide a refund of the item (minus shipping costs).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.

To start a return, you can contact us at support@softcocoon.com. Please note that returns will need to be sent to the following address:

Name: Soft Cocoon
Phone number: +86 17820276191
Postcode: 515548
Address: #23-A1, 34 Lane, LiuXiangZhenHou Street, ShuoLian Village, XinHeng Town, JieDong District
City: Jieyang
Province: Guangdong
Country: China

NOTE: When sending items back to us, you will need to send the tracking number and carrier to our email: support@softcocoon.com.

Refunds: After receiving the returned or exchanged item, we will contact you within 48 hours for a replacement or refund.

You can always contact us for any return question at support@softcocoon.com.